Terms and Conditions

By using the Dipalok Transformer website, you agree to these Terms and Conditions. Please read them carefully before using our services. If you do not agree, discontinue use of the site.

1. General Use

By accessing our website, you agree to use it in compliance with all applicable laws and to provide accurate, truthful information. You are responsible for safeguarding your account details, and any unauthorized use should be reported to us immediately.

2. Orders and Payment

All orders placed on our website are subject to acceptance. Prices listed are in TK and are subject to change without notice. Payments must be made using the methods provided, and we reserve the right to decline orders.

3. Order Tracking

You can track your order status on our website using your order ID. We strive to provide accurate tracking information, but are not responsible for third-party shipping delays.

4. Shipping and Delivery

We offer shipping to specified regions. Delivery times are estimates and may vary due to factors beyond our control, such as customs or carrier delays.

5. Returns and Refunds

Returns are accepted within 7 days of receiving the product, provided it meets our return conditions. Refunds will be processed in accordance with our Return Policy.

6. Intellectual Property

All content on this site, including text, images, and logos, is owned by Dipalok Transformer or its licensors. You may not reproduce or distribute any content without our permission.

7. Limitation of Liability

We are not liable for any damages resulting from the use or inability to use the website or services, including errors, delays, or inaccuracies.

8Contact Us

For questions, please contact us at:

  • 102/17 Jhenidha Roard Advocatepara Road ,Chourhash,Kushtia,Bangladesh
  • Phone: +8801750491747
  • Email:dipalokkanok@gmail.com
  •  

Returns Policy

  1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on the website or call us. Return request must be raised within 14 days from the date of delivery.
  2. For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy.
  3. For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Valid reasons to return an item

  1. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
  2. Delivered product is incomplete (i.e. has missing items and/or accessories)
  3. Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
  4. Delivered product is does not match product description or picture (i.e product not as advertised)
  5. Delivered product does not fit. (i.e. size is unsuitable)

  6. Conditions for Returns

      1. The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.
      1. The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.
      1. The product must be returned to the original and undamaged manufacturer's packaging/box. If the product was delivered in packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging / box.

    NOTE: 

      1. It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.
      1. While handing over your package to Drop-Off station/ Pickup Agent, please collect the  Return Acknowledgment paper and reserve it for future reference.

    If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

    Note: If your return request has been rejected, the item will be delivered back to you between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.